What we collect: Contact details and if you use our website, website usage data, necessary for arranging appointments.
Why we collect it: To manage appointments.
Who we share with: Our Healthcare practitioners.
Your rights: To access, correct, detete, restrict, your data or to withdraw consent at any time.
How long we keep it: For 2 years or longer if you continue to use our services.
The Green Parrot Clinic is the data controller for your personal information under UK GDPR. We determine how and why your personal data is processed.
We process your personal information based on the following legal grounds under UK GDPR:
When you provide explicit consent for specific processing activities, such as sharing information with your GP.
To provide the healthcare services you have requested and manage your treatment relationship with us.
To comply with healthcare regulations, professional body requirements, and statutory obligations.
To protect your health and wellbeing in emergency situations.
We implement comprehensive security measures to protect your personal information:
We retain your information only as long as necessary for healthcare provision and legal compliance:
8 years after last treatment
Required by professional guidelines
7 years from transaction
HMRC requirements
2 years from last contact
Administrative purposes
26 months (anonymized)
Google Analytics default
You have the following rights regarding your personal information:
Request a copy of your personal information and details about how it's processed.
Ask us to correct inaccurate or incomplete personal information.
Request deletion of your personal information (subject to legal and professional obligations).
Ask us to limit how we use your information while disputes are resolved.
Receive your personal information in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent for specific processing activities at any time.
Protection against automated decision-making (not currently applicable to our services).
Exercising Your Rights:
To exercise any of these rights, contact us using the details in the 'Contact Us' section. We will respond within one month.
Note: Some rights may be limited where we have overriding legal obligations, such as maintaining medical records for professional and regulatory requirements.
For any questions about this privacy policy or to exercise your rights, please contact us:
If you're not satisfied with how we've handled your personal information, you can:
We encourage you to contact us directly so we can try to resolve your concerns quickly and effectively.
If you remain unsatisfied, you can lodge a complaint with the UK's data protection regulator: